Join to apply for the Senior Product Manager, Customer Comms role at Woolworths Group
We are Woolworths Group.
200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand.
Connected by a shared Purpose – 'to create better experiences together for a better tomorrow'.
That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace.
With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Welcome to CustomerX – an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop.
Our agile teams are empowered to innovate and deliver an excellent experience for our customers – whether they shop in-store or online.
What you'll do
As the Senior Product Manager, Customer Comms, you are the architect of our future customer conversation.
Your mission is to strategically redefine how we engage with millions of Woolworths eCom customers and Everyday Rewards members across our entire omni-channel ecosystem.
You'll go deep on our current platforms, align core business objectives, and find the high-impact opportunities for innovation.
You'll be the central hub, building powerful partnerships to create, own, and evolve the overarching platform strategy that powers truly seamless and personalized 1:1 connections.
Key Focus Areas
Central guardian of our customer communication infrastructure, moving beyond basic messaging to enable personalized, relevant, and timely interactions at every touchpoint.
MarTech Ecosystem Strategy – own the vision and roadmap for the entire MarTech stack (SFMC, Branch, Swrve, etc.).
Shift perception of platforms from being tools to high-value strategic assets.
First line of defense for technical health – ensure lights-on stability, security, compliance (e.g., data privacy), and high performance.
Enable self-service and sophisticated use across marketing, engineering, and data teams.
Manage relationships and roadmaps with key vendors (Salesforce, Branch, Swrve).
What you'll bring
7+ years of proven experience, ideally in retail.
Thrives in ambiguity – sharp judgment to make swift, smart calls when needed and wisdom to dig deeper for data.
Central hub – effortlessly navigate complex stakeholder maps, build consensus, and align diverse priorities.
Chief storyteller – articulate the "why" with genuine passion.
High-impact collaborator who elevates the entire team.
Deep partnership with tech and design counterparts to plan, optimise, and deliver.
Distill complex ideas into clear, confident, and concise messages, tailoring tone and style to any audience.
What You'll Experience
Team discounts across Woolworths Group brands and a robust rewards program that celebrates and incentivises purpose-driven work.
Programs to help prioritise and manage wellbeing, including 24/7 access to the Sonder app.
Diversity, equity, inclusion, and belonging
Everyone belongs at Woolworths Group.
We recognise the value our team's diversity brings to our business, customers, and communities and aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply.
Please let us know in your application if we can assist you with any adjustments in the hiring process.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Product Management and Marketing
Industries
Retail
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