Customer Service and Technical Support Professional
We are a leading provider of software solutions dedicated to helping deliver critical services for citizens worldwide.
Our software supports over 5,000 public bodies across the globe, serving over 100 million citizens.
Job Description:
As a Customer Service and Technical Support Professional, you will be responsible for collating customer and platform environment technical specifications, maintaining up-to-date knowledge articles and configuration documentation. Attention to detail is crucial in this role.
Key Responsibilities:
* Collate customer and platform environment technical specifications.
* Maintain up-to-date knowledge articles and configuration documentation.
* Liaise with internal and external stakeholders.
Requirements:
* Excellent written and verbal communication skills.
* Ability to maintain professional relationships with diverse individuals.
* Attention to detail and organizational skills.
Why Work with Us:
* We prioritize our employees' happiness, knowing it leads to better work performance and job satisfaction.
* Flexible work arrangements allow you to balance work and personal life.
* Inclusive environment promotes diversity and inclusivity.
* Learning opportunities help you develop your skills.
* Giving culture encourages volunteering and community involvement.
* Employee well-being is a top priority.
Our Culture:
* Equal opportunity employer valuing diversity and promoting inclusion.
* Safe and welcoming space for all employees.