Applicants must be Australian Citizens.
Full training will be provided.
Service Desk Analysts are the first point of contact when a customer experiences an ICT issue, and provide first level support by phone, instant messaging and email to ensure that customer ICT issues are resolved.
Key responsibilities will include:
* Providing exceptional customer service
* Troubleshooting and problem resolution
* Accurate recording of calls, incidents and service request information
* Assigning incidents and requests to the correct support groups
* Publishing and reviewing knowledge base articles
To be successful in this role you will:
* Be able to work on a 24/7 rotating roster, after being trained
* Be able to gain a National Police Clearance
* Be self‑motivated, with a positive attitude towards your work, and have recent experience in a customer service or service desk environment or similar
At NEC
We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes; we take ownership of customer problems and are polite, friendly, patient and professional at all times.
NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.
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