About The Role
This role is responsible for managing the recovery of debts from third parties in a professional and respectful manner.
* Ensuring high-quality service to customers through effective communication and negotiation skills.
* Exceeding customer expectations by providing consistent positive experiences that build loyalty.
* Determining liability, negotiating debt repayment outcomes, and maximizing financial benefit for the organization.
* Responding promptly to customer needs, processing recovery claims accurately, and adhering to phone standards.
The ideal candidate will have experience in claims management within a complex insurance organization and possess strong planning, prioritization, and task organisation skills.
About You
* Effective time management and ability to prioritize tasks to meet deadlines.
* High attention to detail and accuracy in completing tasks.
* Proficiency in technical aspects including systems, software, databases, reporting, and communication tools.
* Excellent verbal and written communication skills with ability to negotiate and balance empathy with commercial outcomes.
* Able to work in a fast-paced environment and adapt to emerging technologies.
Benefits
We offer a dynamic and inclusive workplace where you can grow your career and make a real difference. Our team is passionate about delivering excellent customer service and we're looking for someone who shares our values.
How To Apply
To be considered for this role, please submit your application with a cover letter and resume. We look forward to hearing from you.