Create your best future and join Westpac an Associate Network Engineer.
What's the role?
An exciting opportunity is available for an Associate Network Engineer to join the infrastructure team in Group Technology. In this role, you will collaborate with team members and the SNS group to ensuring efficient and proactive service delivery of critical network services to all business areas of the bank to minimise downtime, ensure high network performance and secure connectivity.
This involves close coordination with senior network engineers and department's key stakeholders to facilitate the effective use of ITIL-based processes including Incident, Change, Problem, Service Catalogue, CVE Vulnerability Management. Additionally, the role includes producing comprehensive reporting on SLA/KPIs performance, customer satisfaction and providing actionable insights to drive continuous service improvement for our customers.
What do I need?
* 1-3+ years' IT service delivery management experience in a complex IT infrastructure, large corporate environment.
* Experienced using ServiceNow Incident/Problem/Change/Request.
* Advancing data analysis, problem solving and reporting skills.
* Intermediate PowerPoint, Excel and Power BI skills.
* Strong communication skills, written and verbal.
* Influencing skills, taking ownership and drive work activities to a successful conclusion.
* Ability to negotiate and resolve change conflicts with stakeholders across multiple business units, both business and technical.
* Ability to plan, manage and deliver to a project plan/timeline.
Desirable:
* 1-3 years ITIL experience. Foundations certificate.
* Working knowledge in using MongoDB.
* Basic understanding of CVE vulnerability management.
* Basic understanding of network technologies.
Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help your grow your career within the bank.
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
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