Facilities Operations Centre Engineer
A key role in our Data Centre Global Engineering Operations organisation, responsible for the 24X7 monitoring of the data centre's physical infrastructure and serving as a facilitator for all Large Scale Events (LSEs) and Critical Site Events (CSEs).
The successful candidate will have a strong understanding of data centre IT infrastructure and data centre facilities infrastructure, as well as experience functioning in a large-scale data centre.
Broad Responsibilities
1. Monitoring the data centre Amazon facilities infrastructure platform.
2. Serving as a Point of Contact for internal and external teams.
3. Assisting with the development of communication and escalation protocols to improve team performance.
4. Contribution to outage post mortem analysis.
5. Ensuring timely updates of records.
6. Supporting coordination and communication during emergency recovery efforts.
7. Development of tools to enhance team performance.
This is a shift work environment requiring weekend and holiday work.
Essential Skills and Qualifications
* 2+ years of Electrical or Mechanical Experience.
* 1+ years of experience working with Building and/or Electrical Platform Management Systems.
* 2+ Years' Experience in Data Centre Engineering/Operations.
Desirable Qualifications
* 3+ years' experience working in a large-scale data centre and 3+ years' experience in a NOC (Network Operations Centre) or similar.
* Strong verbal and written communication skills and strong Microsoft Office skills (Word, Excel, Access).
* Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools and ability to follow and complete support procedures, system documentation, and issue tracking entries, root cause analysis and complex problem solving skills.