Windows support consultant (canberra)

Your role

• Solid understanding of Windows 10/11 fundamentals, including user profile management, system settings, and troubleshooting common OS issues.
• Hands‐on experience with Microsoft Intune or SCCM for basic device management tasks like software deployment and compliance checks.
• Familiarity with Active Directory, Group Policy, and basic networking concepts (DNS, DHCP, VPN).
• Ability to support end users via remote tools, resolve hardware/software incidents, and document solutions in a ticketing system.

Your profile

• Must have an NV1 Clearance.
• Provide Tier 2 support for Windows 10/11 desktops, laptops, and virtual environments.
• Manage device policies and compliance using Microsoft Intune or SCCM.
• Troubleshoot hardware, software, and network issues across user endpoints.
• Assist with Windows 11 upgrade rollouts, including testing and user onboarding.
• Maintain documentation of incidents, resolutions, and technical procedures.

Required Skills

• Solid understanding of Windows OS fundamentals, Active Directory, and Group Policy.
• Experience with Microsoft Endpoint Manager (Intune/SCCM) for device provisioning and patching.
• Familiarity with VPN, DNS, DHCP, and remote support tools.
• Solid communication skills and ability to support non-technical users. Exposure to ticketing systems like ServiceNow or Jira.

What you'll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for career growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'. We don't just believe in inclusion we actively go out to making it a working reality. Driven by our core values and 'Inclusive future for all' campaign, we build environments where you can bring your whole self to work.