Overview
Join our team of dedicated Virtual Health Clinicians and play a vital role in supporting Australians with their health concerns through the Healthdirect Helpline, also known as Nurse-on-Call in Victoria. You will provide guidance to callers who are unsure if they should see a doctor or how to manage their condition at home. The Healthdirect Helpline is open 24/7, offering health-related advice over the phone.
Responsibilities
- Providing health information and assessing symptoms.
- Conducting comprehensive telephone assessments.
- Recommending the appropriate time and place of care.
- Referring callers to other services such as the GP Helpline, Urgent Care Clinics, and Virtual Emergency Departments.
Your expertise can make a significant impact on the health and well-being of our community.
About You
You are a highly skilled and experienced Registered Nurse, driven by a passion for delivering exceptional virtual care. You want to make a difference by providing early, appropriate support to Australians with their healthcare needs and reducing avoidable strain on emergency services by connecting consumers to the right care at the right time, the first time.
To be successful in this role, you\'ll need
- Unrestricted AHPRA registration as a Registered Nurse for a minimum of 3 years.
- At least 3 years of full-time (or equivalent) clinical experience within the last 5 years as a Registered Nurse.
- A varied nursing background involving substantial public contact, including but not limited to complex primary health, acute medical, or emergency department settings.
- Confidence in applying critical thinking and clinical judgment in high-pressure situations across all age groups and clinical presentations.
- Exceptional communication skills both written and verbal, with the ability to communicate with compassion and professionalism. Interaction with external services and vulnerable population groups with mental health concerns, limited English proficiency, elderly, and low health literacy.
- High affinity with using computer systems, including telehealth platforms, databases, and digital communication tools.
- Willingness to work in a flexible, home-based environment.
- Must be located within Australia.
Key Details
- Part time or full-time: Minimum 20 hours per week
- Flexible shifts: 2 to 10 hours per shift
- Operational hours: 5 PM – 5 AM, Monday to Saturday
- Initial engagement: Fixed-term contract until 30 June 2026
Apply Today
If you have any questions, please contact:
Andrian Publico – Culture and Performance Support Officer
We are an equal opportunity employer and actively encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQI+ people, veteran backgrounds, and people living with disabilities (both seen and unseen).
We are a veteran-owned business and we encourage ADF veterans with appropriate skills and experience to apply.
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