We're looking for an e-commerce manager to assist in the management and upkeep of our online sales platforms. This role will focus on maintaining accurate product listings, optimising website organisation, coordinating marketplace operations, and supporting the broader operations team with essential administrative tasks.
Working closely with the management team, this role ensures that our digital storefronts remain updated, functional, and customer-friendly. If you have a strong eye for detail, enjoy working with data, and are confident juggling multiple responsibilities, we'd love to hear from you.
Key Responsibilities
* Product/Catalogue Management: Upload and maintain accurate product listings across Shopify, Amazon, eBay, and CIN7, ensuring descriptions, images, and stock availability are always up to date.
* Website Maintenance: Assist in updating and organising product categories and collections to enhance site navigation and the customer shopping experience.
* Marketplace Coordination: Oversee customer returns and refunds on Amazon, managing communications with Amazon Seller Support to resolve any issues efficiently.
* Product Go-To-Market Support: Support the addition of new products to our e-commerce site, launch activations (including eDM), and ensure proper categorisation and SEO-friendly listings to maximise visibility.
* Operational Support: Provide administrative support to the operations team, including stock management assistance, process documentation, and liaising with internal stakeholders.
* Reporting & Analytics: Compile and analyse monthly reports on sales performance, product trends, and stock movement to inform strategic decision-making.
What We're Looking For
* At least one year of experience in an e-commerce, marketplace support, or administrative role within a digital or retail environment.
* Familiarity with Shopify, Amazon Seller Central, eBay, and CIN7 (or similar platforms).
* Strong organisational skills and attention to detail, with a methodical approach to managing product data.
* Ability to handle routine interactions with external marketplace support teams (e.g. Amazon, eBay).
* Proficiency in Excel and basic data reporting to support operational decisions.
* Initiative and adaptability—our business moves fast, and we need someone who can keep up.
Why Join VCM Performance?
* Be part of a growing Australian business in the automotive industry.
* Work in a small, hands-on team where your contributions make a real impact.
* Gain valuable experience across multiple e-commerce platforms and online marketplaces.
* Competitive salary package with opportunities for growth and development.
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