Harrigan's Cameron Park are looking for a Restaurant Manager to lead all aspects of our restaurant operations. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
Restaurant Manager responsibilities include maintaining the restaurant’s profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards.
To be successful in this role, you’ll need managerial skills and experience in both front and back of house. We require a manager with the knowledge & confidence to oversee bookings, functions and balance seating capacity.
Back of the house management experience is essential as you’ll be required to hire Wait Staff, set work schedules, and ensure sure we comply with health and safety restaurant regulations.
We’ll expect you to lead by example and uplift our staff during busy moments in our quick-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
Coordinate daily Front of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Requirements and skills
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B;) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, for example ResDiary
Strong leadership, motivational and people skills
Acute financial management skills