Front Office Supervisor Job Opportunity
We are seeking a highly skilled Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for leading daily front office operations and ensuring seamless arrivals, departures, and guest interactions.
Key Responsibilities:
* Supervise daily front office operations, including managing staff, controlling cash handling procedures, and maintaining compliance with established policies and procedures.
* Lead by example in delivering exceptional customer service, embodying the highest standards of professionalism and courtesy.
* Assist with the training, coaching, and empowerment of Front Office team members, promoting their growth and development within the organization.
* Ensure prompt resolution of guest complaints and special requests, upholding the highest levels of satisfaction and loyalty.
* Support financial performance by adhering to cash handling and accounting procedures, maintaining accurate records, and analyzing data to inform business decisions.
* Promote hotel services, offers, and facilities to guests, leveraging your excellent communication and interpersonal skills to drive engagement and loyalty.
* Maintain a safe and healthy work environment, actively contributing to the success of our Workplace Health & Safety and Planet 21 initiatives.
Requirements:
* Minimum 1-2 years' experience in Front Office operations, preferably in a supervisory role.
* Hospitality qualifications and strong computer/system skills (Opera experience desirable).
* Excellent communication, interpersonal, and leadership skills, with a proven ability to motivate and inspire teams.
* Ability to work a flexible 7-day roster, including weekends and public holidays, demonstrating adaptability and flexibility in a fast-paced environment.
* Multicultural awareness and a passion for delivering outstanding customer service, embracing diversity and inclusion in all aspects of work.
* Strong personal integrity, initiative, and the ability to work independently, taking ownership of tasks and responsibilities.
If you possess the required skills and qualities outlined above, we encourage you to apply for this exciting opportunity.