Join to apply for the EUC Engineer role at ETHAN
Job Type: Permanent - Part Time
Location: Brisbane
Job Category: Information Technology
When the rest of the world is headed left, Ethan goes right. We're more than an IT, telco, and cloud provider, we're disruptors and game-changers—we're the kids in the class always doodling, creating, and innovating. Can you relate?
This is more than a EUC Engineer role. We're looking for someone who's going to take on our ethos and help shape the future of our industry. As a Level 2 End User Computing Engineer, you will provide escalated support for Intune-managed environments, troubleshoot intermediate to advanced endpoint issues, and maintain compliance, configuration, and application deployments.
Job Description
MORE THAN A ROLE
Our role descriptions aren't the norm. You will also be responsible for handling complex incidents via ServiceNow, implementing and supporting Autopilot provisioning, Patch My PC, application packaging, and policy troubleshooting, all while adhering to ITIL best practices.
Key Responsibilities In This Role
* Resolve L1 escalations and manage complex incidents involving Autopilot provisioning issues, Intune compliance policy failures, configuration policy conflicts, and application installation failures.
* Create and maintain application packages using IntuneWin, set up app dependencies, supersedence, and retry behaviour.
* Troubleshoot Patch My PC integration issues and ensure 3rd-party software updates are applied correctly.
* Manage assignment groups and deployment rings in Intune for config policies, compliance, and app deployments.
* Utilise Proactive Remediations (PowerShell scripting) to detect and fix known device issues.
* Support co-management scenarios with SCCM, as needed.
* Monitor and maintain device inventory, sync health, and status reporting in MEM portal.
* Maintain documentation in a shared knowledge base (KB) for known issues and solutions.
* Ensure ticket handling and resolution are aligned with ITIL practices (Incident, Change, Knowledge).
* Collaborate with Security & Compliance teams to support E8-aligned hardening tasks.
Desired Skills And Experience
* An Internationally recognised Project Management or Program Management certification with an In-depth understanding of IT industry and standards for project management (PMBOK, Prince2).
* Excellent written and verbal communication skills, with strong facilitation and conflict resolution skills.
* Demonstrated ability to develop and foster strategic relationships with Steering Committee and C-Level executives.
* ITIL Certification (desirable).
* Management Courses/Certifications (desirable).
Certs And Skills
* Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
* ITIL Foundation v4.
* Microsoft Azure Fundamentals (AZ-900) or equivalent.
THE ABSOLUTES-MUSTS
* Demonstrable experience in EUC or desktop support role.
* Strong troubleshooting knowledge of Microsoft Intune (including Compliance, Configuration, Application deployment).
* Hands-on experience with Windows Autopilot and troubleshooting profile assignments.
* Familiar with Patch My PC, application packaging, and deployment logs (IntuneManagementExtension).
* Ability to analyze logs via Event Viewer, Intune portal logs, and basic PowerShell for endpoint diagnostics.
* Working knowledge of ServiceNow ITSM and related ITIL workflows.
* High attention to detail and thorough troubleshooting mindset.
* Analytical thinker who can work across incidents, root cause analysis, and recurring problem themes.
* Clear communicator who documents resolution paths and knowledge base articles.
* Proactive in identifying system or process improvement opportunities.
MORE THAN AN APPENDIX (IT'S A LIFESTYLE)
* Professionalism and poise: Maintaining a dignified and professional demeanour across all interactions.
* Client-centric excellence: Delivering results that prioritise our clients' needs and ensuring their end-to-end journey is nothing short of exceptional.
* Elevating the company's success (not just your own): Understanding that we all win together.
* Extraordinary dedication: An eagerness to go beyond industry standards and expectations.
* Innovative mindset: A natural inclination to think creatively and a desire to collaborate with others who share this same perspective.
* Adaptive agility: Being versatile and responsive to the ever-changing technology landscape.
* A commitment to crafting new realities: Cultivating opportunities and creating positive experiences between colleagues, clients, and everyone you encounter.
* Continuous learning: An insatiable appetite for knowledge and skill enhancement, ensuring you're always at the forefront of your field.
* Empathetic engagement: Building strong, genuine connections with clients and team members by putting in the time to understand their perspectives and needs.
* Sustainability awareness: A consciousness about the impact of our actions on the environment and society, aiming for sustainable business practices.
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