Customer Service Trainee
As a Customer Service Trainee, you will be responsible for delivering quality frontline customer service from point-of-enquiry to resolution. You will handle customer enquiries, service requests, transactions, and complaints in a timely and professional manner.
* Key Responsibilities:
* Deliver quality customer service to internal and external customers.
* Handle customer enquiries, service requests, transactions, and complaints in a timely and efficient manner.
* Work effectively as part of a team to achieve business objectives.
* Maintain accurate records and reports as required.
* Participate in ongoing training and development to improve customer service skills and knowledge.
Required Skills and Qualifications:
To be successful in this role, you will need:
* A Certificate III in Business qualification (or equivalent) or willingness to undertake the qualification while working with us.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Strong problem-solving and analytical skills.
* Ability to maintain confidentiality and handle sensitive information.
Benefits:
We offer an inclusive culture, genuine focus on employee safety and wellbeing, and various employee benefits including:
* Ongoing training and development opportunities.
* Competitive salary and benefits package.
* Opportunities for career advancement and growth.
* Flexible working arrangements.
* Recognition and reward programs.