Senior Operations & Training Support Officer (Casual)
Maitland / Hunter Region (Office-Based)
$40–$45 per hour (casual, depending on experience)
iSimplify Pty Ltd (in partnership with AXXIS IQ RTO 41392)
About iSimplify
iSimplify Pty Ltd partners with leading mining and heavy industry clients to deliver high-quality trade upgrade and workforce development programs across NSW and beyond.
We work in partnership with AXXIS IQ (RTO to deliver nationally recognised training and apprenticeship pathways.
Due to continued growth, we are seeking an experienced Senior Operations & Training Support Officer to support our student administration, trainer readiness, and client follow-up activities.
This is a key operational role suited to someone who understands the pace and compliance requirements of the RTO / VET environment and can work confidently with minimal supervision.
About the Role
This is a hands-on, office-based role supporting the day-to-day delivery backbone of our training programs.
You will work across student administration, CRM updates, trainer preparation, and client follow-ups to ensure our programs run smoothly and compliantly.
You will also liaise regularly with AXXIS IQ in relation to student and program administration.
We are specifically seeking someone with prior RTO or training administration experience.
Key ResponsibilitiesStudent & Training Administration
Prepare and print enrolment and trainer packs
Scan, upload, and maintain compliant student files
Maintain SharePoint folder structures
Support RPL evidence tracking and follow-up
Ensure trainer materials are prepared ahead of delivery
Assist with training session readiness and logistics
Liaise with AXXIS IQ regarding enrolments and student records
CRM & Systems Management
Maintain accurate Airtable records and pipeline stages
Update student and employer notes
Track outstanding documentation
Support basic reporting and status checks
Ensure data hygiene across systems
Client & Student Engagement
Conduct warm follow-up calls to students and employers
Book information sessions and meetings
Chase missing evidence and documentation
Maintain professional communication standards
Support coordination between iSimplify and AXXIS IQ where required
General Operations Support
Provide structured admin support to the team
Format and prepare documentation
Monitor key admin workflows
Proactively identify and resolve admin gaps
About You
Essential
Previous experience in an RTO, training organisation, or VET environment
Strong understanding of student file compliance
Experience liaising with an RTO or issuing body
Highly organised with strong attention to detail
Confident working autonomously
Professional phone manner
Strong systems confidence (CRM/database experience)
Highly Regarded
Experience with Airtable, SharePoint, or similar systems
Experience supporting RPL processes
Experience preparing trainer resources
Exposure to mining, trades, or technical training environments
Experience working within a third-party training arrangement
What We Offer
Premium casual hourly rate
Flexible casual hours
Stable and growing training organisation
Supportive and professional team environment
Opportunity to become a key operational backbone of the business
Apply Now
If you are an experienced RTO or training administrator who enjoys ownership, structure, and keeping operations running smoothly, we would love to hear from you.
Please submit your resume and a brief cover note outlining your relevant experience.