Customer Success Specialist – Agent Solutions
Job Description
* Digital Solutions for Real Estate agency clients.
* Lead onboarding for new customers to ensure smooth implementation and product adoption.
* Hybrid working, attractive commission and career growth.
About the Role
As a Customer Success Specialist and under the wing of an experienced Leader, you will be a go‐to expert for our Agent Solutions product suite – responsible for successful software implementations and customer retention of the product set, demonstrating product functionality to customers, and managing customer relations during all phases of implementation (planning, setup and delivery) to ensure timely and high‐standard outcomes.
You will support the customer owner to help clients get maximum value out of our tech solutions and further embed Domain as an essential partner to their business functions.
Why Join Us
* Hybrid working policy
* Up to 20 weeks paid parental leave for primary carers
* Wellbeing Leave
* Novated leasing through Autopia
* Leadership development programs, LinkedIn Learning and more
* Regular social events including our famous Innovation Days and annual BBQ
In a Typical Day, You Can Expect To: Customer Onboarding & Adoption
* Lead onboarding for new customers to ensure smooth implementation and product adoption
* Guide customers through setup, training, and initial use cases
* Provide product education, best practices, and usage guidance
Customer Relationship Management
* Partner closely with our Agency Sales Teams to create and deliver customer onboarding that articulates value to customers
* Act as the primary point of contact for assigned customer accounts, and build strong relationships
* Maintain regular engagement through check‐ins, reviews, and proactive outreach
Customer Retention & Health Monitoring
* Monitor customer health metrics, engagement, and usage data
* Implement retention strategies, and ensure renewal readiness through ongoing value demonstration
Issue Resolution & Advocacy
* Serve as the internal advocate for customers across product, support, and operations teams
* Coordinate resolution of customer issues or escalations
* Ensure customer feedback is captured and communicated internally
Growth & Value Expansion
* Identify opportunities for upsell, cross‐sell, or expanded product adoption
* Partner with Sales or Account Management to support growth conversations
* Educate customers on new features, capabilities, and product improvements
Customer Lifecycle Management
* Support the full customer lifecycle, including onboarding, adoption, retention, and renewal
* Participate in customer business reviews or success planning sessions
* Contribute to improving customer success processes and playbooks Our Ideal Person Essentials
o Strong account management experience
o A customer success background working in (or with) the Real Estate industry
o Experience with product training & customer retention
o Comfortable being client‐facing and presenting in client meetings
o Valid Australian drivers license and own reliable vehicle (car allowance provided)
Nice to Haves
o Tech / SaaS industry experience
o Technical and/or training experience with SaaS platforms
o Familiarity with CRM system functions
Equity, Diversity and Inclusion at Domain Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities. We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on 1300 858 356 and we will get back to you. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‐free workplace and perform pre‐employment substance abuse testing CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to .
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