Client Liaison Job Description
We are seeking a skilled and passionate Client Liaison to join our team. As a Client Liaison, you will be responsible for engaging in client relationship management and packaged care case management with clients, their carers, family, and advocates for home care and disability services.
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Key Responsibilities:
* Provide the first point of significant contact for the client with the intent of building client trust and confidence in Anglicare to facilitate Consumer Directed Care.
* Undertake home visits to deliver a consumer induction; gather information to identify and understand the client's needs and preferences, establish or meet goals and aspirations, and assess/monitor the client's capacity and interest in the control of their package.
* Implement the client's Agreement to ensure it remains relevant and current and is in line with Anglicare requirements for home and/or disability package guidelines.
* Build collaborative relationships with clients, family, carers, and significant others.
* Act as the client's primary contact for all matters relating to delivery of services.
* Maintain a client-centered approach in all engagements with clients.
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Required Skills and Qualifications:
* Current National Police Certificate
* Current Drivers Licence and own reliable vehicle
* Minimum certificate 4 qualification - Certificate IV Ageing, Cert IV in Lifestyle & Health, Certificate IV Disability, or Diploma Enrolled Nursing and;
* Attainment of nationally recognised competency in case management or equivalent or willingness to attain
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Benefits:
We offer a range of benefits including Salary Packaging, Employee Discounts at some of Australia's leading retailers, Bupa Health Insurance Discount, Referral App – Earn real $$$ for sharing jobs to your network, Career Opportunities – join a company who aim to promote from within to fill new roles with our internal-only Job Board, Opportunities to purchase additional annual leave, Pastoral Care Support & Employee Assistance Programs, Free annual Flu vaccinations.
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Seniority Level:
Entry level
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Employment Type:
Full-time
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Job Function:
Administrative, Community Services