Job Description:
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* As a key member of our team, you will be the main point of contact for in-service customer support requests, ensuring exceptional service and seamless coordination.
* Provide timely responses and solutions via monitored email groups and communication channels, maintaining up-to-date customer price lists and processing incoming RFQs, orders, RMAs, and service requests.
* Track and report on warranty activity and costs, supporting internal stakeholders and assisting with other duties as directed by the Aftermarket Manager.
Requirements:
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* A minimum of 2 years' experience in a technical or administrative support role.
* Strong interpersonal and communication skills, with the ability to work autonomously and resolve issues efficiently.
* Detail-oriented and highly organised, with familiarity with finance and product lifecycle management systems—or a willingness to learn.
* A recognised qualification in a relevant field is desirable.
Benefits:
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* This role offers a collaborative environment where innovation and dedication are recognised and rewarded.
* The opportunity to work in a high-performing team supporting world-class defence technology.
* A chance to develop your skills and expertise in a dynamic and fast-paced industry.