Career Area:Product Support
Job Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team that cares not just about the work we do – but also about each other.
We are the makers, problem solvers, and future world builders creating stronger, more sustainable communities.
We don't just talk about progress and innovation – we make it happen, with our customers, where we work and live.
Together, we are building a better world for all to enjoy.
Caterpillar Australia is part of the global organization Caterpillar Inc., comprising approximately 115,000 employees.
Our brand is globally renowned and underpinned by our core values – Integrity, Commitment, Excellence, Teamwork, and Sustainability.
We embody these values in everything we do.
Caterpillar Australia is currently seeking a Senior Product Service Engineer to join our team.
The successful candidate will provide continuous support and technical guidance to Customer and Dealer personnel.
Product Service Engineers assist in identifying and correcting product deficiencies, improving product design, and implementing improvements in their assigned areas.
Your role includes keeping Engineering, Service Engineering management, and the dealer organization informed about product issues by preparing Failure Analysis reports, Summary Reports, and reviewing Problem Lists.
This role requires expertise in equipment management and site application for the HRV product.
Main Responsibilities:Support and follow up during New Product Introduction.Identify and correct product deficiencies, improve design, and implement product improvements using CPI and DSN processes.Maintain technical liaison between Caterpillar and Dealers via the DSN system.Prepare Failure Analysis and Summary Reports, review Problem Lists, and communicate solutions.Notify field and dealer personnel of resolved product issues through Technical Information Bulletins, Service Magazines, or Service Letters.Travel to customer mine sites for field follow-up and investigation.Manage equipment and site applications.Skills and Experience:Strong electrical and/or mechanical aptitude, with a relevant degree or trade background.Excellent communication skills, capable of engaging with technical clients and influencing others.Background in engineering or manufacturing, familiar with materials, equipment, and processes.College or university degree or equivalent experience.Note: A strong background in electrical and/or mechanical engineering is preferred for this position.
Additional Information:Caterpillar Australia is not hiring individuals who require sponsorship for employment-based visas now or in the future.
Posting Dates:April 24, 2025 - May 7, 2025
Caterpillar is an Equal Opportunity Employer (EEO).
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