Job Overview
The Identity Team Lead oversees a high-performing Identity team, ensuring business and technical service requirements are accurately interpreted and implemented.
Key Responsibilities:
* Providing Technical Guidance: Leading IT operations teams and business stakeholders, coordinating project delivery and service transition.
* Enhancing Operational Efficiency: Improving the availability and reliability of directory and identity management systems to mitigate operational risks.
* Ensuring Business Continuity: Guaranteeing the availability of critical business services through effective capacity planning and business continuity support.
* Optimizing Service Execution: Ensuring optimal execution of service operations across IT Identity frameworks.
* Collaborating Across Functions: Working effectively within cross-functional teams to execute IT operations, service, and incident management processes.
* Evaluating System Designs: Assessing and validating system and solution designs to support IT service transition and management processes.
Requirements:
* Experience: As a team lead, designing and configuring Identity and User Access Management platforms with expertise in Entra, Active Directory & Azure AD, Azure MFA, Office 365, mail filtering solutions, and file storage.
* Technical Skills: Advanced working knowledge of operating system protocols, platform services, and system design; proven ability to implement automation and orchestration solutions; strong understanding of ITIL and DevOps processes and relevant service operations tools such as Jira.
* Key Abilities: Action-oriented with high energy and enthusiasm; effective collaborator and communicator, capable of building partnerships and delivering clear, tailored communications to diverse audiences.
* Planning and Adaptability: Skilled in planning and prioritising work to align with organisational goals; adaptable to changing situations and demands.
* Technical Proficiency: Proven experience in technical and hybrid cloud environments (e.g., Azure, AWS, Oracle Cloud) and Microsoft configuration management, including Active Directory, Federation Services, O365, Exchange Online, and Azure services.
* Qualifications: Tertiary qualifications in computer science, software engineering, or a relevant information technology field; ITIL Foundation certification is mandatory; Azure, O365, or other cloud-related certifications, and Certified Identity and Access Manager (CIAM) are desirable; relevant Microsoft MCSE certification and Cert IV or higher in Leadership Management would be advantageous.