About Us
At
Reflections Holidays, our purpose is to share nature's playground with our
guests in a way that gives back to our communities and nurtures the
environment.
We
proudly care for 40 unique destinations, all located on iconic NSW Crown Land.
Our focus is on creating memorable experiences, not just for our guests, but
also our team. As NSW largest holiday park operator, our unique,
nature-inspired offerings really set us apart from the rest.
We are
proud to be the first holiday park group to be certified as a social enterprise,
so you can be assured that we do business for good. Our profits are aligned to
our purpose in four key ways – Social, Culture, Environment, and Economic.
The Role
This is a full-time Senior Guest Services position, located at Reflections Holidays, Evans Head.
The purpose of the role is to assist the Park Manager in supervision of the Guest
Service Officers within the park, ensure delivery of excellent
guest experience, and represent Reflections Holidays in a positive manner.
Key responsibilities of the role include:
* Provide a
high level of quality customer service including liaising with guests face to
face and via telephone for bookings and enquiries including handling complaints
by staff or guests.
* Responsible
for the opening and closing of office and kiosk/store.
* Manage the
day to day financial transactions including reconciliation and banking of
monies.
* Assist with
guest reservations, cancellations, arrivals and departures.
* Follow work
health and safety procedures.
* Undertake
on-call duties including providing after hours support and responding to after
hours enquiries where required.
* Ensure
operational procedures are followed.
About You
The successful candidate will be able to demonstrate
experience in:
* A front
office/reception setting, within a small team.
* Customer
service.
* Food
handling and preparation.
* Housekeeping
and/or cleaning, and stock control.
* Administration
and cash handling.
* Rostering
and supervising team members.
* Complaint
handling and conflict resolution.
Experience in the hospitality and/or tourism
industry is desirable.
To succeed in this role, you will have the
ability to:
* Work
productively and independently.
* Deliver an excellent
guest experience, strong communication skills and a professional phone manner.
* Manage time
to meet priorities.
* Learn
quickly, use initiative, and adapt to changing work environments.
* Problem
solve.
* Lead others
and support growth within a small team.
* Utilise
computer systems (including MS Office), reservation software, and CRM systems
proficiently.
* Provide flexible
availability including weekends, peak holiday season, and public holiday.
The
Perks
* Two free nights' accommodation;
* A generous discount on personal travel to our parks;
* A friends and family discount;
* Parental leave gap payment;
* Salary sacrifice and novated lease options;
* Excellent wellbeing initiatives including Employee Assistance
Program, annual flu vaccinations and Personal Plus Leave (which includes
Birthday Leave);
* Activities and events that foster a sense of connection and
belonging;
and
* A comprehensive education and development program.
What Next?
Keen to
further explore the opportunity to become a Reflections Holidays team
member? We would love to get to know you
Select
'Apply Now' to share your resume and a one-page cover letter describing how you
meet our needs and we will be in touch.
Aboriginal and/or Torres Strait Islander people are encouraged to apply.