Job Description
Food & Beverage Manager (HOT0CELA)
Job Number: HOT0CELA
Work Locations
Hilton Palm Cove Cairns Resort & Spa, Cairns, Queensland 4879
Overview
Hilton offers countless opportunities worldwide to delight guests.| From a welcoming smile to an exceptional experience, Hilton's brands span luxury to mid‐priced, ensuring a memorable stay for travelers every year.
Responsibilities
* Ensure each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre.
* Ensure each outlet is managed by a management team (Restaurant Manager / Head Chef) who are fully accountable for profitability and service standards.
* Coordinate the formulation of the annual operating budget, determining outlet projected revenues, expenses, manning, operating equipment and FF&E requirements in line with the annual business plans.
* Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate.
* Ensure supplier liaison with the Purchasing Officer maximizes support for sponsorship, marketing and pricing initiatives.
* Monitor all costs and recommend measures to control them.
* Ensure the department operational budget is strictly adhered to.
* Ensure all outlets and banquets are managed efficiently according to the established concept statements.
* Closely monitor productivity levels through productivity schedules and take immediate corrective action if necessary.
* Monitor and control vacation planning for the department.
* Monitor, control and minimize overtime for the department.
* Ensure that minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual.
* Maintain and amend SOPs in line with company brand standards and outlet requirements.
* Work with Outlet Managers, Banquet Service Managers and relevant Chef de Cuisines to correct issues when necessary.
* Handle all guest complaints, requests and enquiries on food, beverages and services, adhering to established procedures and protocols.
* Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department and inter‐dependent departments.
* Establish rapport with guests, maintaining good customer relationships.
* Coordinate the formulation of the annual marketing plan, establishing activities in line with the business plan and advertising budgets.
* Ensure all Food & Beverage forms and reports are completed and forwarded to the relevant office in a timely manner.
* Conduct monthly departmental meetings and daily operations briefings with Outlet Managers.
* Maintain good working relationships with colleagues and other departments.
* Have a complete understanding of the team member handbook and ensure team members adhere to its regulations.
* Train and develop Outlet Managers so they can operate independently within their own profit centres.
* Ensure each Outlet Manager plans and implements effective training programs for their team with the Training Manager and Departmental Trainers.
* Develop F&B marketing activities and promotions in close cooperation with Outlet Managers, the Executive Chef and the Marketing Communications Manager.
* Conduct annual PDR for direct reports and ensure the process is followed through by all Outlet Managers.
* Ensure all team members report for duty punctually, wearing the correct uniform and name badge at all times.
* Fully understand and adhere to hotel fire, hygiene, health and safety policies.
* Be the person driving the hotel's Food Safety Management System (FSMS).
* Ensure direct reports focus on the 9 high‐risk policies and give Health and Safety compliance top priority.
* Maintain full compliance in all aspects of Health and Safety, addressing any shortfalls with due priority.
* Assist in building an efficient team by prioritizing welfare, safety and development.
* Ensure all team members provide courteous and professional service at all times.
* Assist in training team members, ensuring they have the necessary skills for maximum efficiency.
* Carry out bi‐yearly inventory of operating equipment.
* Adhere to hotel security and emergency policies and procedures.
* Ensure all team members understand and adhere to team member rules and regulations.
* Carry out any other reasonable duties and responsibilities as assigned.
* The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Qualifications
* 5–8 years as Head of Food & Beverage in a 4/5‐star category hotel or individual restaurants with high standards.
* Good command of English, both verbal and written, to meet business needs.
* Working knowledge of mathematics.
* Familiar with computer systems.
* Relevant knowledge of food and beverage.
* Motivated and committed, with enthusiasm for learning new skills to improve performance.
* Flexible and responds quickly and positively to changing requirements.
* Maintain high team focus by cooperating and supporting colleagues to achieve team goals.
* Knowledgeable of Food & Beverage, Conference & Banqueting operations and skills.
* Strong leadership, people‐management and training skills.
* Guest‐oriented, able to confidently build and exceed service standards.
* Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accounting.
* Strong interpersonal skills and attention to detail.
* Key strengths in people management, communication and planning (under the 9 competencies).
* Comprehensive knowledge of food and beverage operations, including supervisory aspects, service techniques and guest interaction.
* Considerable skill in math and algebraic equations using percentages.
* Able to communicate in English, verbally and in writing, with guests and employees, showing patience, tact and diplomacy when defusing anger.
* Able to work under pressure and manage stressful situations during busy periods.
* Able to walk, stand, and/or bend continuously to perform essential job functions.
What will it be like to work for Hilton?
Hilton is a leading global hospitality company, dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
#J-18808-Ljbffr