Company Description
Ibis Budget Newcastle are seeking energetic & enthusiastic Hotel All Rounder to work across both Front Office and Housekeeping to join our Team.
Job Description
* Work across both Reception and Housekeeping
* Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
* Checking guests in and out. Maintaining accurate guest accounts.
* Taking bookings, providing helpful information & entering reservations.
* Answering guests queries in a timely and productive manner.
* Addressing guest requests and handling guest complaints in a positive manner.
* Work in Housekeeping, cleaning guests rooms and servicing.
* Strong attention to detail.
Qualifications
* Previous hotel front office reception experience preferable.
* Professional telephone manner and exceptional customer service skills.
* Positive, friendly, and guest-oriented.
* Solid attention to detail.
* Versatile and ready to work across a seven-day roster, including weekends and holidays.
Additional Information
What is in it for you:
* ALL Heartist employee benefit card, offering discounted rates in Accor worldwide on accommodation and food & beverage.
* Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self pace, virtual webinars, face to face).
* Opportunity to develop your talent and grow within your property and across the world!
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