Job Description:
We are seeking Casual Sales and Service Consultants to join our dynamic Contact Centre team in Wollongong, providing service excellence to customers over the phone and via online channels.
This role is ideal for those who enjoy working in a fast-paced digital and customer interactive environment, genuinely love to help people achieve their goals, and are confident in being the first point of contact to assist customers with everyday banking and insurance needs.
You will be supported by an experienced Team Leader and colleagues in carrying out the day-to-day requirements of the role, which include:
* Taking inbound enquiries over the phone and through IMB's online channels, and handling and resolving customer requests and complaints effectively
* Identifying and converting new product and service opportunities that meet customers' needs
* Enhancing relationships with our customers through informative and helpful conversations that resolve their enquiries
* Championing the IMB suite of self-service facilities and digital assets
* Working within procedural, policy, and industry guidelines and regulations
* Collaborating with various teams across IMB and supporting each other to achieve KPIs, goals, and objectives
To succeed in this role, you will have:
* Experience in sales and service, preferably in retail, banking, or hospitality industries
* Effective and confident communication skills to liaise and assist customers with their financial needs and a passion for helping them achieve positive outcomes
* Data entry skills and a keen eye for detail to ensure transactions and information is managed and recorded accurately into systems
* Good organisational skills and initiative to manage multiple tasks and competing priorities in a calm and structured manner
* Empathy and patience when dealing with customers through any issues that arise and seeing through to resolution
* Proficient in the use of computers and apps, with an aptitude in working with technology and digital platforms
The hours of operations are from Monday to Friday 8.00 am - 8.00 pm and Saturday 9.00 am - 4.00 pm, with all employees working on a rostered basis to cover these hours.
We offer a range of benefits, including great training and onboarding, genuine career pathways, a supportive culture, friendly and professional team environment, product concessions, purchase leave options, and paid parental leave.