Job Description
As a key member of our operations team, you will play a crucial role in providing exceptional service to our diverse customer base. Your primary responsibility will be to oversee the daily activities of service technicians and team leaders, ensuring that they are working efficiently and effectively to meet customer needs.
Reporting to the Branch Manager, you will be responsible for coordinating and scheduling work, as well as monitoring technician productivity and repair quality. You will also provide technical support to service technicians, escalating complex issues when necessary.
In addition to these responsibilities, you will be expected to engage in continuous improvement activities to enhance processes and meet changing customer expectations.
Required Skills and Qualifications
* Safety Leadership: Genuine commitment to safety leadership is essential for this role.
* Leadership and Team Management: Strong leadership and team management skills are required to manage a team of service technicians and team leaders.
* Service Management Experience: Proven experience in service management within the heavy/light vehicle or transport industry is necessary.
* Financial Acumen: Strong financial acumen, including an understanding and application of financial indicators for better business decision-making, is essential.
* Communication and Customer Service Skills: Excellent communication and customer service skills are required to build strong relationships with customers.
* Trade Qualification: Trade qualification in heavy vehicle mechanics or equivalent is highly advantageous but not mandatory.
Benefits
* Comprehensive Training: Comprehensive Cummins product training will be provided to support your development.
* Income Protection: Income protection insurance will be available to provide peace of mind.
* Discounts and Benefits: Discounts with select private health insurance, PC software/hardware, and vehicles will be offered.
* Annual Review: An annual remuneration review will be conducted to ensure fair compensation.
* Bonus Program: Participation in an annual variable compensation program will be available.
* Employee Assistance Program: An employee assistance program will be available to support employees' wellbeing.
Other Information
* Full-time Position: This is a full-time position, requiring 38 hours of work per week.
* Location: The location of this role is East Arm, Darwin, NT.