**Australia***
**Pan Pacific Perth***
**Rooms***
**Job Grade**:
Full Time
At Pan Pacific Perth, we empower our associates to grow and develop their skills. We offer a diverse, inclusive environment and various career opportunities. Our strategy focuses on creating a safe workplace aligned with our core values, recognising that our team's talent is key to our success.
The Role
Reporting to the Director of Rooms, in this role you will:
- Provide professional, courteous, and efficient level of service to all internal and external guests.
- Maintains current knowledge of Hotel's daily events, promotions, and departmental operating hours.
- Ensures all required guest room information is obtained upon check in.
- Maintains familiarity with third party bookings.
- Capitalises on opportunities to upsell the Hotel, facilities, and outlets.
- Program and issue room keys, ensuring appropriate access levels are granted.
- Ensures all charges and postings are processed accurately and correctly.
- Maintains familiarity with foreign currencies and exchange rates.
- Understands guest billing process as per received reservation.
- Undertakes any reasonable management request.
- Ensures group arrivals and departures are processed accurately and correctly.
Talent Profile
- Ability to lead, mentor, and supervise Front Office team, ensuring smooth daily operations and high team performance.
- Expertise in handling guest inquiries, complaints, and special requests, ensuring swift resolution and guest satisfaction.
- Strong verbal and written communication for effective interactions with guests, team members, and other departments.
- Proficiency in Opera, check-in/check-out procedures, and billing processes.
- Ensure accurate record-keeping, smooth shift transitions, and efficient management of guest services during peak periods.
**Benefits**:
- Discounted staff parking.
- Complimentary meal whilst on shift.
- 50% discounted food and beverages across all Oceania properties.
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
About our process
As part of our recruitment process, various checks may be conducted to ensure applicants' fit, including medical assessments, due diligence checks, right to work verification, and reference checks.
Supporting a Diverse Workforce
- Pan Pacific Perth is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics._
How to Apply
If you are passionate about driving a strong culture of success, and are seeking to develop your career within a rapidly growing international Hotel brand, then