OverviewAdd expected salary to your profile for insightsLet's talk about work that actually mattersIf you're someone who's great with people, loves solving problems, and wants to be part of something meaningful, this might be your next career move.At Trilogy Care, we're changing how aged care works in Australia.
Our self-managed care model empowers older Australians to stay in control of their care and live independently with us by their side, not in the driver's seat.
We're growing quickly and looking for smart, compassionate people who care deeply about people.The RoleIn this pivotal role, you will be responsible for overseeing the care coordination process, ensuring that our clients receive high-quality, compassionate care tailored to their unique needs.
As a Senior Care Coordinator, you'll be the go-to person for a case-load of clients in our Self-Managed Plus (SM+) program.
Your role will be to guide them, support them, and coordinate services that suit their lifestyle and needs.
You'll build real relationships, work with purpose, and help people stay independent at home, all from our bright and buzzing King Street office.What You\'ll DoTalking with clients (mostly over the phone) to understand their needs and preferencesHelping them plan services like personal care, cleaning, and allied healthCoordinate communication between clients, families, and healthcare providersSupporting them to manage their budgets confidently (we'll train you!)Coordinating with internal teams and subcontracted providersConducting monthly check-ins to ensure everything's on trackKeeping clear and accurate records of your workIt's not clinical, it's all about people, planning, and getting things done with empathy and efficiencyMonitor and evaluate client progress and satisfaction with care servicesYou'll thrive in this role if...You're confident juggling multiple priorities and staying organisedCan have thoughtful, sensitive conversationsAre comfortable using systems and learning new tech (we use Microsoft 365)Have worked in customer service, admin, or coordination roles before (but it's not a deal-breaker if you haven't)Are curious, kind, and not afraid to take initiativeHow you will succeed in this roleHigh levels of care recipient satisfaction and engagement in their careTimely coordination of all care services, ensuring high levels of care recipient satisfaction with the quality and consistency of the workforce providedMonthly phone contact with all care recipients to build rapport, identify incidents or care needs, and ensure ongoing satisfaction with care arrangementsTimely and responsive care plan reviews and adjustmentsProactive identification and escalation of clinical and non-clinical risks, contributing to effective incident management and continuous quality improvement, alongside maintaining accurate, timely, and up-to-date documentation, including progress notes, care plan reviews, and budget monitoringCompliance with the Home Care Package Program Manual and Aged Care Quality StandardsEffective budget management, ensuring transparency and maximising care recipients' fundsWhy Trilogy Care?
Salary $75,000 plus superannuation & performance bonuses - up to $10,000 annuallyExpansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarketsVibrant team culture and regular social eventsOpportunities for career mapping and career progression within the companySalary packaging to boost your take-home payAccess to Fitness Passport to support your health and wellbeingEAP support for you and your immediate familyEmployee discounts on groceries, fuel, utility bills, wellness and moreUnlock your Potential with Trilogy CareBehind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates.
At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones.
Every staff member has access to generative AI tools, training, and time to experiment - not just the Tech team!
Whether you're in finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.Please noteTo join our team, you'll need to have full Australian work rights.
As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place.
Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.Unlock job insightsSalary match; Number of applicants; Skills matchYour application will include the following questions:Are you comfortable with the full time nature of this role and the annual salary of $75,000 + Superannuation + Bonus (up to 10k)?
How many years of coordinator or case management experience do you have?
Are you comfortable with this being an office-based role?
Which of the following best describes your Australian working rights?
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📌 Senior Care Coordinator
🏢 Trilogy Care
📍 Melbourne