About the business
Are you looking to lead a team in an exciting, fast paced environment? Are you a charismatic individual with a CAN DO attitude? If so, we are looking for someone just like you. The iconic Esplanade Hotel Fremantle by Rydges is currently seeking a Duty Manager to join our team The Esplanade Hotel is an iconic hotel located in the heart of Fremantle. With 300 rooms, large conference facilities and 4 separate dining areas, the hotel is a bustling building with a lot going on
About the role
We are looking for a dynamic, detail obsessed, experienced Duty Manager to join our team and report to the Front Office Manager. You will co-ordinate and oversee the effective running of the Front Office and liaise with all departments in the hotel to assist in delivering a superior guest experience.
Successful applicants will have the following essential attributes:
* The cultivation of an environment where positive service culture is paramount.
* To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff.
* To be supportive and actively involved in service development.
* Effectively communicating and logging feedback received.
* Ability to anticipate problems and take effective action achieving resolution. Proactively resolving guest requests and issues in a timely manner.
* An effective system of quality control by utilising shift checklists, revision of procedures and implementation of standards
Job Function:
* Knowledge of OPERA Cloud PMS system is a pre-requisite for this role.
* Accurately complete reports, action commission, handovers and guest correspondence.
* To represent the department at appropriate meetings, attend guest functions and to represent the hotel when necessary at hotel functions and familiarisations.
* Adherence to financial and credit policies.
* To ensure that average rate and occupancy is maximised.
* To ensure that commissions are appropriate correctly.
* To ensure that department expenditure is controlled within set targets.
* To maintain and develop a guest recognition and VIP program.
* Ensure all hotel policies and procedures are adhered to at all times. Standards of personal appearance hygiene, uniform and name tags as outlined in the staff handbook.
You will possess immaculate presentation, personal style and advanced communication skills being the face of the hotel.
Benefits and perks
We offer a fantastic employee program with many exciting benefits
* Renowned for our refreshingly local, down-to-earth experiences.
* Incredible team member discounts from your first day on-the-job.
* 50% off stays at EVENT hotels – Rydges, QT, Atura, JUCY Snooze and more.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Career growth opportunities through our EVENT network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ's largest and most diverse experiences company.