At CSR, we're building a better future together.
We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.
The Opportunity
CSR are looking for a
Customer Service Officer
to join our team in
Darra
, where you'll play a vital role in supporting customers, processing orders, and ensuring smooth operations. This is a great opportunity to work in a collaborative environment where accuracy, communication, and problem-solving are highly valued.
Key Responsibilities
* Answer and make calls professionally and courteously.
* Process quotes and orders accurately in SAP.
* Coordinate with sales and other departments to ensure timely order fulfillment.
* Check stock availability and reference customer pricing structures.
* Investigate and process credit requests and returns in SAP and CRM.
* Assist customers directly or route inquiries to the right personnel.
* Track, follow up, and resolve outstanding customer issues promptly.
* Support team members and collaborate to balance workloads.
* Assist with marketing activities and inventory control.
* Provide outstanding customer service to strengthen relationships.
* Perform other tasks as required by the Customer Service Manager.
What We're Looking For
* Strong attention to detail and prioritization skills.
* Proficient SAP knowledge and general computer literacy.
* Ability to problem-solve and find accurate information.
* Excellent communication and collaboration skills.
* Diligent and customer-focused approach.
What We Offer
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:
* Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
* Care and wellbeing offer includes 52 weeks of superannuation payment, and access to an employee assistance program.
* Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands.
How To Apply
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