Customer Application Specialist (6 Month Contract) page is loaded
Customer Application Specialist (6 Month Contract)
Apply locations Sydney, NSW | time type Full time | posted on Posted 4 Days Ago | job requisition id JR477
Why work for Tyro
We're not just like every other bank. Tyro has always been a tech company at heart, fostering a diverse and inclusive environment, with a passion for continuous learning as core to our culture.
Tyros are a highly collaborative team. You will work closely with our engineering, product management, customer support, sales, and other teams. Our team of 600+ Tyros, like our customers, are vital to our success. We strive to ensure a positive and enjoyable employee experience, all while delivering great outcomes for our customers and shaping the future of payments and commerce for Australian businesses.
About the role:
The Customer Application Specialist guides and supports customers through our digital application process, ensuring a smooth experience. This involves proactive communication, including making calls to assist customers in completing applications within set timeframes.
You will collaborate with the sales team to support their customers, improve application completion rates, and manage associated risks.
Please note: This is a 6-month fixed-term contract.
What you'll do:
* Assist customers with navigating the digital onboarding process efficiently.
* Manage pipeline velocity and improve conversion rates from "customer not accessed" to "completed application."
* Ensure compliance with relevant regulations and internal guidelines.
* Lead or support onboarding key projects, aligning with strategic goals and ensuring timely delivery.
* Conduct quality assurance reviews on the sales team to maintain consistency and accuracy.
* Assist in training and upskilling team members on new processes, changes, and strategies.
What you'll bring:
* Solid background in customer support or service, with the ability to handle inquiries professionally, ideally in a call centre environment.
* Tech-savvy mindset and approach.
* Experience in financial services or fintech is preferred, with understanding of compliance standards and customer expectations.
* Excellent written and verbal communication skills, capable of explaining complex processes clearly and customer-friendly.
* A proactive attitude and eagerness to learn new tools, processes, and strategies.
* Strong objection handling skills with a solution-focused mindset.
Perks and Benefits
We have created an environment that values diversity, inclusion, and flexibility, adapting to our people's needs across Australia. Some highlights include:
* A hybrid working policy supporting work-life balance
* Learning and career development opportunities
* 16 weeks paid primary carers leave
* 12 weeks paid secondary carers leave
* Annual team volunteer day
* A social culture with weekly events, snacks, craft beers, wine, non-alcoholic beverages, ping pong, and video games
* Taco Tuesdays
* Mental health and wellness initiatives
* Personal finance initiatives
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