Responsibilities
We are looking for a passionate customer service individual to be a Clinic Co-Ordinator on a part-time basis (4 days, Monday - Thursday). If you are interested in helping our clients improve their hearing and quality of life, keep reading. This is the role for you.
This pivotal role contributes to clinic performance and enhances our customers' experience. You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.
You will learn about all our products and services, our competitive advantages, and government funding programs. With these knowledge, skills, and tools you will apply tailored client-specific sales strategies to ensure they receive the best possible solutions.
Qualifications
* Previous sales and customer service experience in retail, hearing care services, pharmacy, or allied health
* Experience working with an older demographic, preferred
* Strong interpersonal communication skills and empathy for clients
* Higher School Certificate (HSC) or TAFE Qualification
What's in it for you
* Permanent Part-Time role in an established global organisation (4 days/week)
* Performance incentives
* Supportive hearing care team
* Professional development through clear career path and professional training
* MyRewards program – discounts to more than 300 retailers and services across Australia
* Online Wellbeing centre – resources for wellbeing
* Employee Assistance Program
* Birthday and Christmas gifts
Our values
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.
Our recruitment process
* Application Review – Our Talent Acquisition team carefully reviews each application against the role criteria.
* Online Interview with our Talent Acquisition Partner – virtual meeting and a 10-minute online assessment.
* In-Clinic/Online Interview with the Hiring Manager and Trainer – meet and explore the role in more detail.
* In-Clinic Job Shadowing Session – observe day-to-day responsibilities.
* We provide timely updates during the recruitment process and welcome questions to the Talent Acquisition partner.
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