Job Opportunity
Develop your career in an organisation that values expertise, passion and diversity. Emphasise individuality, deliver high performance and unlock full potential in a customer-centric environment.
Key Responsibilities:
* Examine and categorise defects on the edge platform.
* Implement incident management process for critical and major incidents.
* Interact with teams to assess impact and provide workarounds.
* Communicate defect resolution timelines and solutions.
* Test defects in production environment.
* Support creation of post-incident reviews.
* Document interim workarounds to mitigate customer impact.
* Collaborate with teams to ensure seamless communication with stakeholders.
Requirements:
* Experience in technology or support-related role advantageous.
* Collaboration experience in cross-functional teams.
* Foundational understanding of incident management processes.
* Excellent communication and collaboration skills.
* Strong analytical skills and prioritisation.
* Minimum 1+ years' experience in wealth management or financial services industry.