Lead a team dedicated to fostering positive behaviour change among residents and be responsible for managing a casework framework that supports timely, compassionate, and effective responses to incidents and concerns. Full time continuing opportunity based at our Callaghan Campus 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts Be challenged and imagine with us Are you passionate about fostering a safe, vibrant, and supportive residential community for young people with an ability to multi-task using your superior administration skills? As the ResLife Standards Coordinator, you will lead initiatives that respond to incidents or concerns by supporting residents to understand and engage with the Student Living Community Standards. This role focuses on incident response / proactive education, case management, and community wellbeing, ensuring students have opportunities for growth and reflection. In this role you will: Lead Student Living’s response to reported incidents or community concerns by employing high-level problem-solving skills to understand a case and provide recommended follow-up actions. Work with students to understand impact on others when they have caused harm and support a Restorative Practice framework focused on community restoration. Manage team members effectively and efficiently to ensure their practice of supporting our community is successful. Evaluate incident and community concern management process and develop strategies to enhance them. Apply strong stakeholder management skills to refer students to relevant departments to ensure effective and timely support. This continuing position is full time and will be located at the Callaghan Campus on Awabakal land. How will you inspire us? You will have: Strong stakeholder engagement, case management, and crisis management skills, with the ability to work within professional boundaries. Superior administration skills with detailed experience utilising software packages. Experience in behavioural management, community support, and working within legislative and policy frameworks. Familiarity with restorative practices, with a passion for fostering student safety, growth, and learning. This role is ideal for someone looking to join a vibrant, supportive team and who is a proactive self-starter, driven by a passion for creating safe and vibrant communities for young students. What we offer The remuneration for this position is from $103641 to $116496 17% superannuation and is commensurate with skills and experience. We offer a range of benefits and employment conditions that help you balance your commitments, stay healthy, and work effectively. For information on our employee benefits (such as leave, flexible working, discounts in private health insurance and gym memberships, and salary packaging) please visit here. About our University The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability. The Student Experience Portfolio maintains a holistic approach to the student experience, connecting students to the support and services they need through a streamlined approach to administrative processes and an extensive range of student engagement initiatives. An ongoing focus of the domain is the delivery of services that are available to all students, regardless of their cohort, location or mode of study, and the maintenance of a culture of continuous improvement to enhance the student experience at the University. Your next steps Important information before you apply: If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application. Due to the nature of this role, this role requires a valid Working with Children Check. Applications for this position will only be accepted from those with Australian residency or a valid work permit. Your application: Your application must include: Your resume. A cover letter outlining your motivation to apply for this opportunity. A statement addressing the Essential Criteria listed on the attached Position Description. Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 3 pages. We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au. We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process. Contact Us For specific position enquiries, please contact Jamie-Lee Costa, Senior Manager, ResLife via email at jamie-lee.costa@newcastle.edu.au Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications. Closing date: Sunday 14 th September 2025 11:59pm AEST We are excited to be Looking Ahead with you. We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.