IT Operations Technical Lead Australia Company: Boeing Australia Holdings Pty Ltd We are currently seeking a IT Operations Technical Lead - Australia to be based in our Brisbane location. The IT Operations Technical Lead role reports to the IT Regional Operations Manager and supports the team with both advanced technical knowledge as well as a keen understanding of enterprise service, standards and policies. This role will require outside of normal business operations attendance to align with various stakeholders including regional Technical Leaders. The role acts as a point of escalation and coordination for the team and is a 2IC to the Reginal Operations Manager. Working in partnership with the ROM is crucial to ensure the Regions technical environment is available, reliable, secure and aligning with enterprise standards. The Technical Lead will also act as a technical mentor, fostering a culture of continuous learning and development. To be successful you will have strong problem-solving skills coupled with a learning mindset, and the ability to multi-task, prioritize, and manage time effectively. This along with your excellent customer service and stakeholder management skills will make you an ideal candidate. About the Role: Develops and maintains cross-regional IT technical tools and processes. Develops technical processes and procedures, gathers contribution and feedback from regional technicians. Provides guidance to regional Infrastructure Operations Support teams. Flow down new tools and product support processes. Coordination of tools and processes delivery for special projects. Reach back to technical experts in Information Technology & Operations, other IT organizations and service providers within the Boeing Enterprise. Provides Incident escalation support to the regional Infrastructure Operations Support team. Participating in Major Incident Management. Ensures consistent support tools and processes within the Boeing Enterprise. Leads Global Technical Forum participation for Infrastructure Operations Support teams. Engages in both global and regional Technical Information exchange meetings Coordinates executive support for the region where necessary. Basic Qualifications (Required Skills / Experience): 5 years of technical IT experience. Leadership and organizational skills. Excellent verbal and written communication skills. Ability to operate with a high degree of autonomy Shows initiative yet also controls load with ensuring adequate prioritization. Excellent time management with the ability to meet tight deadlines; Strong analytical, problem definition & resolution skills for problem solving Applicants must hold a minimum of an NV1 security clearance About Us Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. From the seabed to outer space, we have helped shape aerospace and defence innovations in Australia over the past 95 years. In addition to a competitive salary, our employees benefit from flexible working options, global opportunities, salary packaging, performance incentives, study assistance, wellbeing programs and discounts on health insurance, travel and accommodation. We’re also committed to fostering an environment that’s welcoming, respectful and inclusive for every employee, with great opportunities for professional growth. As an equal opportunity employer, female candidates, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply. We are also open to candidates from other industries including mining, communications, ICT and oil and gas. If you don’t meet 100% of the criteria for this role although you have the right foundational experience and qualifications, don’t hesitate to apply. Benefits Cutting edge projects Flexible working options Competitive remuneration and incentive plan available Discounts for health insurance, travel and accommodation Salary packaging options Health and wellbeing benefits Study assistance Global opportunities Please apply ASAP for this role as recruitment may commence before the end date. Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Security Clearance: Applicants must be Australian Citizens to meet defence security requirements with the ability to obtain Australia Negative Vetting Level 1 clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Not a Shift Worker (Australia) Our Boeing Australia employers are committed to inclusive and flexible workplaces and encourage people of all backgrounds, ages, genders, disabilities and for veterans and Aboriginal and Torres Strait Islander peoples to apply.