Your key responsibilities
• Provide technical expertise to support, maintain, and enhance critical business applications.
• Develop, undertake and continuously refine routine, proactive system checks and maintenance activities on business-critical systems.
• Provide specialist technical knowledge and skills in the fulfilment of requests from either clients, other IT teams, or external service providers.
• Provide responsive escalated technical support in the investigation and resolution of complex incidents and problems.
• Assist in the delivery of discrete operational project work packages or managed activities as directed by your team leader or the management team.
• Develop and maintain positive working relationships with key internal and external stakeholders including clients, colleagues, other business units, and
external providers.
• Maintain an awareness of current and emerging whole of Government ICT through researching of strategies, policies, standards, and of relevant technologies and industry best practice.
• Use your initiative and proactive approach to identify opportunities and initiatives that will enhance I&CT delivered services.
Technical skills, abilities and cultural capability
• Knowledge and/or Experience of application administration and support practices for applications that use Microsoft Dynamics 365, Microsoft Azure, and Microsoft Power Platform
• Sound Knowledge and/or experience with technologies such as Microsoft SQL, Oracle databases, Solaris and Unix Servers.
• Knowledge and experience working in an IT application support environment that supports and maintains critical services with demanding service level targets.
• Sound understanding of ITIL processes, including incident and request management along with continuous improvement principles.
• Knowledge of Court and registry procedures including the use of required technology in Queensland Courts, or a willingness to gain knowledge quickly.
• Knowledge of Courts applications and their operation in courts and the ability to analyse and recommend solutions to non-technical issues arising from the operation of the applications, would be desirable.
Qualifications and conditions
There are no mandatory qualifications. However, qualifications and/or experience in the following technologies/frameworks will be of benefit and highly regarded:
• Criminal and/or Civil Case Management Systems
• Microsoft Dynamics 365
• Microsoft Power Platform
• Microsoft Active Directory
• WalkMe
• ServiceNow
• Microsoft Azure
• Microsoft SQL Server
• ITIL V3 or V4 Foundation in IT Service Management certification
• Web based applications utilising Microsoft .NET technologies
• Microsoft SharePoint Services
• Microsoft SQL server 2005/2008
• Microsoft Windows Server 2008/2012
• Microsoft PowerShell v3.0+ for systems administration
• Oracle databases and Oracle fusion middleware
• Oracle Solaris, Unix servers
• Cron jobs and shell scripts
Job Ad Reference: QLD/673417/25
Closing Date: Tuesday, 6th January 2026