Delivering exceptional customer service and technical support is at the heart of this role.
As a Field Services Technician, you will work closely with functional teams to identify operational issues and priorities, providing expert guidance and oversight to ensure seamless service delivery.
This position involves high-level customer engagement, managing service agreements, and resolving complex technical issues in Government & Enterprise and Minerals and Energy sectors.
Main responsibilities include:
* Oversight and maintenance of operational processes, disciplines, and issue escalation
* Ensuring compliant customer service through regular reporting and reviews
* Resolving operational issues, including incident reports and follow-up actions
The ideal candidate will possess relevant trade qualifications, such as Electronics Radio Trades or Communications, and have significant experience in radio communication services.
Strong skills in RF principles, antenna system design, digital communications testing, and excellent customer service are essential for success in this role.
A strong team focus, good communication skills, and drive for total customer satisfaction are also important attributes for this position.