Overview
Denver Technology is a boutique technology services company with offices in Perth, Brisbane, and London, delivering technology solutions to clients in the resources industry globally for over 30 years. We are recognised for the integrity of our people, the ethics of our business practices and the quality of our products & services. We are the partner of choice for many energy companies across the globe, delivering complete IT/OT environments and major networking and security decisions.
About the role
Denver Technology is looking for a Service Desk Analyst to join their Managed Support Services Team on a 12 month fixed term contract. This position will provide level 1-2 support to Denver Technology clients. You may be required to work at client Perth metro sites on projects or provide onsite support, five days a week for one month at a time.
There is a requirement for on-call (after hours) availability on a rotating roster as well as flexibility around start/finish times within a 12-hour coverage period. The Service Desk Analyst role is suited to individuals looking to grow their skillset in supporting computer systems including end user compute and infrastructure (servers/networking). Reporting directly to the Denver Support Centre Manager, your key responsibilities will include:
Responsibilities
- Field incoming requests from end users via phone/email/ticketing system.
- Attend client sites and online meetings providing technical expertise and guidance supporting other team members as needed.
- Contribute to Denver Technology’s organisational training goals for vendor partnerships (Microsoft, Cisco, etc).
- Clarify nature and symptoms of incidents and gather further information.
- Escalation of cases as needed to senior resources.
- Maintaining end-user documentation and updating appropriate policies and procedures.
- On-site work at Western Australia sites as required.
Eligibility
Only candidates based in Western Australia will be considered.
What we offer
- Competitive Salaries: Employees can expect competitive and benchmarked salaries, ensuring fair compensation for their skills and contributions.
- Training and Certification Budgets: We invest in the qualified growth of our people by allocating budgets for training and certification, enabling skill enhancement.
- Employee Assistance Program: An Employee Assistance Program is in place to support the well-being and mental health of employees.
- Active Social Club and Social Events: We foster a vibrant social culture with an active social club that organises various events.
- Regular Celebrations: We celebrate achievements and team milestones, including birthdays and notable feedback from customers.
You will have
- Desire to progress towards technical qualifications such as Microsoft Certified Expert, COBIT, CCNA, or Cert III in Information Technology.
- Pass in secondary education level English.
- Understanding of Windows desktop operating systems and common user applications (e.g. Microsoft Office).
- Understanding of TCP/IP networking at LAN and Internet gateway level.
- Analytical, problem-solving, and creative solution development skills.
- Excellent verbal and written communication skills with attention to detail.
- Willingness to engage with end users, one-on-one in person and/or over the phone.
- Experience working in a billable environment with time sheet responsibilities.
- Ability to communicate effectively in multi-disciplinary teams, including hybrid teams involving Client and Denver Technology resources.
- Australian citizenship or permanent residency.
Preferred Skills and Experience
- Familiarity with end-point security and protection tools (e.g., patching, anti-virus).
- Some exposure to Microsoft server operating systems and Active Directory.
- Experience working with clients in the Mining/Resources or Oil/Gas industries.
Other
Note: If this role is for you, please apply for this position by clicking the link below and submitting a cover letter and CV. Unsolicited emails and resumes from recruiters will not be accepted.
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📌 Service Desk Analyst
🏢 Denver Technology
📍 City of Stirling