Job Description:
This role supports customer-facing operations by responding to operational and business issues.
The successful candidate will be responsible for planning, deploying, and supporting client implementations of our products.
This involves providing technical support via email, phone, or live chat, triaging technical issues across multiple infrastructure levels, analysing logs, FIX messages, and other primary sources to determine the root cause of trading and quoting issues.
* Provide customer support in accordance with company SLAs
* Act as a technical first responder and respond to technical issues
* Analyse logs and FIX messages to determine the root cause of issues
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Required Skills and Qualifications:
We are looking for a highly skilled individual with excellent verbal and written communication skills, high attention to detail, ability to process multiple client communication streams, and make high-quality decisions under pressure.
The ideal candidate should have 2-5 years of experience supporting clients in the financial services industry, demonstrated proficiency with investigations related to trade execution and market data distribution processes and lifecycles, understanding of FIX protocol, MetaTrader 4/5 application knowledge, basic knowledge of TCP/IP and Networking, and SQL (PGSQL, MYSQL).
* Excellent verbal and written communication skills
* High attention to detail
* Ability to process multiple client communication streams
* Demonstrated proficiency with investigations related to trade execution
* Understanding of FIX protocol
* MetaTrader 4/5 application knowledge
* Basic knowledge of TCP/IP and Networking
* SQL (PGSQL, MYSQL)
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Benefits:
We offer a range of benefits to support your well-being and career development.
* Flexible work arrangement
* Lunch provided daily
* Private Health Insurance
* Monthly Wellness program subscription
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Sydney Office:
This role is based in our Sydney office, which offers a collaborative and dynamic work environment.