Job Description
Are you an experienced Data Centre Technician with a background in racking & stacking to deployment & decommissioning – and everything in between? Interested in new challenges and being part of a team working on critical projects? Then we'd like to talk to you!
As an Oracle Data Centre Technician you will be the technical liaison between the technology teams and the Data Centre Environment. You will be able to troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter across a wide range of Data Centre environments and systems, you understand which issues should be escalated to the appropriate resolver groups. You create and maintain documentation on the technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. You will be expected to improve current processes and introduce automation with an aim towards simplification.
Responsibilities
* Previous experience working in a Data Centre environment.
* Review and action incoming and open tickets, prioritising work based on ticket severity.
* Participate in the installation, monitoring, maintenance, support, and optimisation of all production server hardware and software.
* Provide escalated second‐level technical support for complex issues, which may include leading problem‐management cases and providing management updates.
* Communicate confidently and clearly with all stakeholders.
* Maintain strong adherence to processes and act as a process champion.
* Understand internal customer problems and deliver timely technical solutions.
* Work on a rotating shift basis, including on‐call.
* Background in Linux.
* Knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling).
* Applicants must be an Australian citizen and either hold NV1 clearance or be eligible to undergo the vetting process.
Qualifications
Career Level - IC3
Benefits
Competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
Equal Opportunity
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
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