Role : IT Support - Field Engineer
Contract Role - Part-time Hours
Location : Berkerley Vale NSW 2261
THE ROLE
Work with a leading technology provider based in Central Coast As a Field Engineer, you will Provide technical (1st and 2nd level) IT support to internal employees via telephone, email, walk-ins, and remotely. You will be part of a busy team working to support customers with exceptional customer service.
KEY RESPONSIBILITIES:
* Experience with desktop support, server support, hardware, network and software installation and troubleshooting
* O365 experience is essential. Software and Hardware diagnostic skills and building/upgrading PC's.
* Active Directory (users, mailbox management), Operating system support (Windows 10 & 7, Linux, and other operating systems)
* Prior experience working in hardware break and fix, installation, desk-side software support, and service desk support.
* People with Limited-Service Desk Experience of 1 year in IT Service Desk, Help Desk, IT Support Analyst, or Technical Support can apply.
* Provide support for hardware such as laptops, desktops, and monitors.
SKILLS AND EXPERIENCE
* Proven experience in a Technical support environment performing fault investigation, triaging, and resolution
* Experience with desktop support, server support, hardware, network and software installation and troubleshooting
* O365 experience is essential for this opportunity due to the nature of the environment
* Experience with supporting a corporate Windows and Linux environment
* Experience with supporting physical and virtual environments (Desktop and Servers)
* Active Directory (users, mailbox management )
* Operating system support (Windows 10 & 7, Linux, and other operating systems)
* Office 365, Outlook, exchange, and other critical business application support Standalone Support
* Printing (installation, deployment, configuration, disposals)
* Complex Software installation and troubleshooting
* Network (triaging, fault diagnostic, root cause analysis)
* Software and Hardware diagnostic skills and building/upgrading PC's
* Must have drivers licence and Car
Madhuri Mhanta
Key Accounts Consultant
Let's Connect
+ 61 386 334 112
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
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