About Us
Our client, CMI Truck Centre Adelaide Pty Ltd (Commercial Motor Industries Pty Ltd), as part of the Toyota group, work with a wide range of vehicles covering light duty, car license trucks all the way to B Double rated prime movers. They have strong factory backing and provide their team members with excellent in-house training programs, the chance to work with a world's leading truck manufacturer alongside a well‐established, dedicated, and enthusiastic team. This role is based in Regency Park.
About the role
As a Service Advisor at CMI Hino there will be variety in your day, you will be required to greet and assist customers, both in person and over the phone. You will manage customer's needs, with the ability to accurately detail requirements to our workshop team so that the customers vehicle is repaired and delivered on time. You may be an experienced Advisor or maybe you simply have strong customer service skills and are wanting to grow and develop into the role.
Duties and responsibilities
* Answer and manage phone calls in an efficient and professional manner.
* Manage and follow up on customer enquiries.
* Liaise with customers and service technicians.
* Discuss the nature, reason for and estimated costs of mechanical repairs with customers.
* Fortnightly rostered Saturday's.
* Manage tyre and wheel alignment sales.
* Manage online service bookings.
Skills & Experience
* Strong interpersonal, communication and organisational skills.
* Ability to work well under pressure within a team workplace.
* Motivated, Reliable, Hard‐working with a professional and positive approach.
* A fast learner who can adapt to the role in their own personal style.
* Superior customer service skills as you are the first point of contact to our customers.
* Sound computer skills.
* Knowledge of the automotive industry.
* Previous experience in a similar automotive role is desirable.
* A valuable mechanical aptitude – mechanic trade qualifications are desirable.
Perks
* Annual Salary of $75,000 - $80,000
* Fantastic Work‐Life Balance (Family Friendly Hours)
* Establish a career in a progressive corporate group committed to staff development.
* Excellent working conditions.
* Work with market leading brands and a large established customer base.
* Competitive wages reflecting experience.
Pay
$75,**** - $80,**** per year
Work Authorisation
Australia (preferred)
Work Location
In person
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