Australian Citizens residing in Australia only respond.
- Contract start 01 October 2023 to 12 months, 24 months extensions.
Services Australia is seeking to identify suitable Candidates to perform the role of Program,
Project and Scrum Masters from junior levels to expert and manager levels to help the
agency monitor project schedules and budgets, prepare progress reports, and liaise with key
stakeholders.
Program Officers provide high-level procedural, administrative and operational support to a
work area aiding the delivery of the agencys programs. They contribute to strategic planning
and policy development and to changes in workplace practices and business improvement
strategies. Program Officers also liaise with internal and external stakeholders and provide
advice to ensure the consistent delivery of program services.
Project Officers support the delivery of the agencys projects. They play a role in managing
straightforward projects, developing, and maintaining relationships with internal and external
stakeholders and provide specialist advice to ensure the consistent delivery of project
Scrum Masters enable teams to self-organise, self-manage, and deliver, using agile values,
principles, and practices. They guide teams towards structuring and managing their own
work to meet their stated objectives. Scrum Masters help to balance the work of the team in
the context of competing priorities, including contributing to planning, changes in workplace
practices and business improvement strategies. They support Product Owners to ensure
there is an appropriate backlog of prioritised work items based on the overall strategy and
overarching business objectives.
The level of Security Clearance required for a Role will be confirmed at the time of Contract.
Main Duties
oversee the implementation of programs administered by the agency
and report on program performance to ensure ongoing program
manage the implementation of operational, policy, procedural and
customer service initiatives as they relate to service delivery programs
and related change initiatives
negotiate, engage and manage relationships with internal and external
capability and promote the agencys services
attend and represent the work area at agency/ interagency meetings
and forums to obtain and share information
contribute to strategic planning for programs with a particular
emphasis on addressing the service delivery needs of different
community groups
provide high-level program advice, procedural guidance and
interpretation to staff including strategic advice to the Executive where
appropriate
develop and implement work area plans to meet demands and
respond to change, providing strategic directions for work area and
allocating resources
prepare a range of written material including business cases, reports,
executive briefs and corporate documentation
contribute to the management of program budgets, staffing resources
and associated corporate reporting
support innovation and manage and lead change
Skills for the Information Age (SFIA) required
Portfolio, programme and project support PROF - Level 5
Quality management QUMG - Level 5
Requirements definition and management REQM - Level 4
Ability to:
- understand the audience and context and effectively tailor communication and communication styles
- build relationships and engage with diverse groups of people
- negotiate and influence in an effective way
- understand change and communicate it to staff in a meaningful way
- collaborate with other staff in their immediate area and in other areas of the agency
- represent the agency in interagency meetings and forums
- research, analyse and make sound decisions using appropriate judgement
- plan strategically and prioritise workload for self and teams to accomplish business outcomes
Every application requires to address selection criteria as part of application submission.(summary)
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