PRIMARY DETAIL Fixed-term contract (1 year) full-time opportunity in the healthcare administration and bookings team. Position based in Macquarie University Hospital (North Ryde) Competitive salary package. Access to the full salary packaging benefit with Maxxia to maximise your take home pay Be part of a University-owned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged. The Role We are currently seeking an accomplished health professional with leadership experience to join the team at MQ Health in our available 1 year fixed-term Patient Services Team Leader role. In this role, you will play a pivotal role in ensuring all patients at MQ Health are provided with outstanding customer service during the key patient processes such booking, pre-admission, admission and inpatient stays at Macquarie University Hospital. Reporting to the Patient Services Manager, you will lead a team of Patient Admission Officer’s in ensuring all essential admissions details and administration tasks are completed accurately and in a timely manner. You will also provide direction and guidance for this team to execute all services and administration tasks in accordance with industry standards, whilst also recommending opportunities for process improvement. To be successful in this role, you will have demonstrated leadership experience in a hospital setting (private hospital experience desired). You also would have had exposure to working closely with medium to large sized teams, particularly in health operations. About Us Macquarie University Hospital is Australia’s first and only private not-for-profit teaching hospital on a university campus. The hospital sits under the umbrella of MQ Health, encompassing the Faculty of Medicine, Health and Human Sciences and other specialised clinical services. Modelled on renowned international university hospitals, our approach to treatment is based on combining the best available knowledge, expertise and technology to ensure our patients receive a comprehensive and integrated service, as well as the utmost compassion, support and care. We offer fabulous Employee Benefits including: Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us Post graduate study and ongoing education support through scholarship programs. Corporate private healthcare rates Extensive Macquarie University facilities including sporting facilities, gym and pool, and Macquarie University Childcare at a reduced staff rate To Apply To be considered for this position, demonstrate the below requirements in your CV and a 1–2-page cover letter: Demonstrated hospital administration, leadership and customer service experience Good experience and knowledge of private health funds/financial knowledge Demonstrated outstanding verbal and written communication skills and ability to build rapport and empathise with patients Demonstrated commitment to high level of customer service, continuous improvement and a good eye for details Ability to work effectively in a team and contribute to a positive team culture High level of competency in health-related software packages (TrakCare) Excellent organisational and time management skills, and attention to detail Commitment to uphold and be a steward of the Mission, Vision and Values of MQ Health Role Specific Conditions MQ Health Immunisation screening Valid Working with Children Check (WWCC) for NSW (Please provide your WWCC number in your application) This position requires a Criminal History Check This position will be complete onsite. You will be part of the on-call phone roster for after hours and weekends to support team as needed Please note: We will be reviewing applications and conducting interviews on a rolling basis. Please note, the advertisement may close earlier than the stated deadline if the position is filled. Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights. General Enquiries: Please contact Talent Acquisition Consultant, Bill Egarchos at bill.egarchos@mq.edu.au Application Close: Sunday, 22nd June 2025 11:59 PM AEST If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs. Applications Close: 22/06/2025 11:59 PM Diversity and Inclusion Innovation and ingenuity thrive at Macquarie when diversity, equity and inclusion take centre stage. We embrace a culture where diversity of background, experience and perspective are fundamental to our success. We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education and healthcare. Flexible Work At Macquarie, we believe in providing flexibility, supporting our staff to manage their personal commitments, while optimising their work performance and contributions to MQ Health. To learn more about our culture and hiring process, explore MQ Health