Hudson is your on-demand talent platform connecting quality talent for 40+ years. We are searching for reliable Customer Service talents across Melbourne. Enjoy flexible contracts, and the chance to work with well-known brands and growing businesses.
About the role:
* Open positions across Melbourne
* Flexible admin temp contracts, durations & temp to perm opportunities
* Learn and gain exposure to different industries
* Most jobs are in urban locations and close to public transport
* Easy to fill timesheet, on-time payment and option for Real-Time Remuneration.
*Duties and responsibilities*As a Customer Service Representative, you'll be the first point of contact for customers across a variety of private sector clients. You'll play a vital role in providing outstanding support, solving problems, and delivering a seamless customer experience.
Your responsibilities may include, but are not limited to:
* Responding to enquiries via phone, email, or live chat with professionalism and empathy
* Managing service requests and resolving issues promptly
* Maintaining accurate customer records and data entry in CRM systems
* Providing information on products, services, orders, or accounts
* Supporting internal teams with admin and follow-up tasks
* Escalating complex issues while maintaining customer satisfaction
To excel in this role, you'll be:
* Customer-focused with strong communication and interpersonal skills
* Confident handling high volumes of enquiries efficiently and calmly
* Detail-oriented and able to follow processes accurately
* Tech-savvy and confident using Microsoft Office and CRM platforms
* Proactive and adaptable in a dynamic work environment
* A team player who can also work independently
While formal qualifications are not essential, a Certificate III in Customer Engagement or similar is highly regarded.
Hudson opens a world of jobs at your fingertips. We employ 100+ staff, pay over 1200 temps in Australia & New Zealand, and continue to grow weekly.
Hudson Recruitment Group is one of APAC's most prominent independent recruitment agencies.
Follow us on Facebook: @wearehudson
By applying, you accept to receive a follow-up email and text message to enter our qualification process.
Diversity, Equity & Inclusion at Hudson
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading *Please note for all Australian* based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.