The Role
* Lead the establishment and day‐to‐day operations of two public‐facing café venues, overseeing setup, service delivery, and operational excellence.
* Recruit, coach, and lead a high‐performing café team, providing performance management and clear direction across both sites.
* Oversee menu development, supplier relationships, stock control, and operational processes to deliver high‐quality service efficiently.
* Manage budgets, revenue targets, and labour costs, driving cost‐effective operations toward cost‐neutral performance.
* Work alongside the team on the floor during busy service periods.
* Maintain compliance with food safety, WHS, and regulatory requirements, fostering a strong culture of safety and operational accountability.
* Monitor customer satisfaction and product quality, addressing feedback professionally to continuously improve the café experience.
About You
* Demonstrated experience managing a café or similar hospitality operation, responsible for daily operations, service delivery, and team leadership.
* Strong experience managing revenue and operating expenses budgets.
* Solid understanding of safe food handling practices, food safety standards, and café operational processes.
* Excellent communication and stakeholder management skills, engaging effectively with customers, suppliers, and internal teams.
* Relevant hospitality qualifications (e.g., Certificate III in Commercial Cookery, Certificate IV in Frontline Management, or Barista training) will be highly regarded.
Benefits
* Free RAA premium road service.
* Access to the RAA Rewards Programme.
* Generous discounts on all RAA products.
* Flexible work arrangements.
* Ongoing training, development opportunities, and a study support programme.
* Wellbeing facilities and a corporate health insurance plan.
We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service.
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