**ABOUT THE ROLE**:
As the systems administrator, you be responsible for supporting technical operations across a diverse customer landscape, coordinating with Level 1 & 2 resources to provide timely incident reporting, customer communication and root cause analysis.
You will assist in the business operations and management in providing technical expertise about new sales and proposals, project design and implementation and other areas of interest where needed.
**KEY REQUIREMENTS**:
- Demonstrated experience in a service desk environment and managing conflicting customer priorities.
- Identify ways of streamlining current process to drive down operational costs and to make improvements where possible.
- Identify new business opportunities within the client portfolio.
- Preparation and maintenance of operational documentation to support deployments and solutions.
- Ability to work within a team of highly technical resources.
- Ensure key milestones are me within the delivery timeframes set.
- Excellent communication within internal and external stakeholders.
- Assist architecture and business management with technical responses in designs, stakeholder communications and tender responses
**SKILLS REQUIRED**:
- Experience in the internet services/managed services/outsourcing industry in a technical capacity, particularly focusing on system administration or engineering.
- Demonstrated experience administering and deploying Citrix NetScaler ADC, VMWare ESXi or HyperV, Windows Server and Active Directory
- Demonstrated experience with disaster recovery, replication, and backup solutions
**ABOUT YOU**:
- ITIL Foundation certified
- Knowledge in Microsoft Azure / Amazon AWS / Google GCP
- Knowledge in Microsoft Office 365 & Exchange Server
- Knowledge in Virtualization and Hypervisors, such as Nutanix, Hyper-V, VMware
- Worked on database platforms including Microsoft SQL Server, MySQL
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