Job Title: Order Processing Specialist
About the Role:
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* The Order Processing Specialist will be responsible for overseeing the processing of sales orders into the system, raising internal purchase orders, and coordinating delivery of company products to our end customers.
Key Responsibilities:
* Process sales order creation and relevant information entry into the ERP (SAP).
* Review and clarify quote conditions and customer information prepared by the internal sales team.
* Place purchase orders on internal suppliers.
* Coordinate delivery and freight arrangements by liaising with parent company and/or freight forwarder.
* Track and notify customers and internal sales teams of expected arrival dates, including any changes.
* Liaise with Production, Supply Chain, Warehouse, and Admin teams to resolve order-related queries.
* Follow up and expedite orders as necessary.
* Process sales order delivery on the ERP, including producing delivery notes and recognizing revenue.
* Raise customer invoices.
* Process supplier invoices for payment.
* Handle the importing and exporting of demonstration equipment, including Carnets.
* Produce weekly reports on the status of open orders.
* Deal with enquiries from external and internal customers.
* Continuously improve Order Processing processes.
* Assist with external or customer audits as required.
Requirements:
* Diploma or tertiary qualifications in Commerce/Business Administration.
* Microsoft Excel – advanced.
* Order processing experience.
* Knowledge of SAP is desirable.
* Accounting or bookkeeping experience (accounts payable).
* Purchasing experience.