Job Title: Front Office Receptionist
About Us
G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.
At Margaret River, guests can reconnect with nature in this beautiful setting, just a short 15-minute drive from the vibrant Margaret River township.
The Role
We are seeking a Front Office Receptionist to be the welcoming face of our park. The key duties include:
* Providing high standards of customer service,
* Processing guest check-ins and outs,
* Accurately using the park booking system to make reservations and manage accounts,
* Coordinating with the Housekeeping team to track readiness of accommodation,
* Supplying guests information regarding property and local areas of interest,
* Completing day-to-day office administration,
* Maintaining excellent relationships with the park teams, residents and guests.
Accommodation is not offered with this position, ideally you should live within reasonable commuting distance to the park.
To be successful in this role, you will have:
* Previous front office experience within the hospitality industry,
* Passion for delivering exceptional Guest experience,
* Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System,
* Excellent communication and interpersonal skills,
* Ability to handle cash transactions accurately,
* Strong organizational skills and attention to detail,
* Enthusiastic and positive attitude,
* Flexibility to work weekends, public holidays, and evenings as needed,
* Current driver's license essential.
Benefits
You will enjoy:
* Discounted accommodation at over 300 holiday parks nationally,
* Discounts with our partners,
* Service recognition awards,
* Access to Employee Assistance Program,
* Internal promotions and opportunities.
Please submit your application if you're an enthusiastic and customer-oriented individual looking for a dynamic role in the hospitality industry.