At Rapid Loans, we are seeking a seasoned professional to support the evaluation, implementation, and rollout of key third-party software systems that drive efficiency and scale in our operations.
This is a pivotal role in modernising and scaling our operations, offering a unique opportunity for growth and development. You will be working closely with stakeholders across Operations, Credit, Risk, Collections, and IT to capture business requirements for third-party software solutions.
Key Responsibilities
* Requirements Gathering & Analysis
o Translate business needs into detailed functional specifications and user stories.
o Assess current processes and identify gaps that new systems need to address.
o Create requirements for 3rd party software and technology partners.
o Liaise with external software vendors to align product capabilities with business requirements.
o Support RFPs, vendor assessments, and system selection processes.
o Ensure solutions meet compliance, security, and integration standards.
* Implementation & Rollout
o Define project scope, timelines, and success criteria for software rollout.
o Support system configuration, UAT (User Acceptance Testing), and end-user training.
o Coordinate change management activities to ensure smooth adoption across teams.
* Ongoing Support & Improvement
o Monitor system performance post-rollout and capture feedback for enhancements.
o Document processes, workflows, and business rules.
o Act as the bridge between vendors, technical teams, and business stakeholders.
Required Skills and Qualifications
* Proven experience as a Business Analyst in financial services or lending/fintech environments.
* Strong background in requirements gathering, process mapping, and system rollout.
* Experience managing relationships with third-party software vendors.
* Solid understanding of lending operations, compliance obligations, and customer experience drivers.
* Excellent communication skills with the ability to influence stakeholders at all levels.
* Strong documentation, analytical, and problem-solving skills.
Benefits
* Collaborative and innovative workplace based on the Gold Coast.
* Competitive salary package and employee benefits.