We are seeking a Guest Service Agent to provide exceptional customer service and ensure a seamless experience for our guests.
Key Responsibilities:
* Guest Welcome and Check-in: Provide a warm welcome to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
* Courteous Communication: Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
* Accurate Processing: Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
* Primary Point of Contact: Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Hourly rates:
* Monday - Friday: $31.23 per hour
* Saturday: $37.47 per hour
* Sunday: $43.72 per hour
Requirements:
* Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
* Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
* Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Benefits:
* 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
* 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
* Additional paid leave including Birthday and Study leave.
* Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
* NIB Insurance discounts.
* Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
* Entertainment and experience discounts.
* Discount on Furniture.
* Wellbeing programs.