We are looking for a Banking Professional to join our branch on a full time basis.
Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:
Roster (38 hours per week):
* Monday – Friday 8:30am – 4:50pm
Delivering Outstanding Outcomes
In this role, you will work collaboratively with your Manager and colleagues to deliver exceptional customer experiences. Your understanding of customers' needs and the Bank's offerings means you can refer them to the right specialist for their complex needs.
Key Responsibilities:
* Build strong relationships with customers through meaningful conversations
* Work with customers to help them use our in-branch technology and digital banking options
* Respond to customers' transactional needs in the branch, ensuring they leave satisfied
* Complete Financial Health Checks to assess customers' financial needs and identify areas for improvement
* Process applications for personal loans, credit cards, and associated products
* Proactively engage with customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
* Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
* Engage with customers by participating in community events and fundraising activities
* Ensure the safety and wellbeing of your team
* Capture customer feedback and take action to correct any service breaks and drive improvement
We're Looking for:
* Able to ask the right questions and find solutions, acting with integrity and prioritizing customer needs
* Passionate about delivering service excellence, comfortable working independently, and referring customers to specialist team members when needed
* Ability to work in a busy commercial environment while providing holistic solutions to customers
* Genuine passion for customers and doing the right thing to put customer needs first
If you're passionate about delivering exceptional customer experiences and have the skills and qualities we're looking for, we'd love to hear from you.